Help centre
Frequently asked questions
Access & account
To access the platform you will be required to provide your login details. If they are correct, you will then be able to use the system.
To register on the portal, log in to your account. On the Dashboard click the "Full Registration" link on the first tab.
On the login page, click "Forgot Password". Enter the email address associated with your account (the same one used during registration) and click "Send". Check your inbox for a message containing a link to reset your password.
While logged in, in the upper-right corner is your name with a small button pointing down. Click on it to see the available options, then choose Logout — the last option.
Licences & products
Log in to the system, go to "My Licences", check for your licence of category "Professional Licence", click on the licence number, then click "Renew Licence".
Go to My Products and click the Professional Licences tab. Click on the licence number to view the licence details page, then click the "Download licence/extract" button.
Log in to your account. On the Dashboard tap the "My Products" tab to see your existing licences and certificates.
CPD
Click on the "CPD Activities" tab on the frontend to view running CPD activities.
Log in to the system, then click on the "My CPD" tab on the navigation menu.
Profile & applications
Log in to the system, go to "My Profile", click the "Edit picture" button and then upload your profile picture.
Log in to your account. On the Dashboard tap the "My Profile" tab to see the "Update Bio Info" button. Click it, fill the form, then click "Update" at the end.
Complete the full registration process, then click the "Upgrade Registration" button. Add education and location, attach documents, then proceed with payment to complete the transaction.
Log in to your account. On the Dashboard tap the "My Applications" tab to see your existing applications, then click on one to continue.
Find the user manual on the Dashboard by clicking the "User Manual" tab.